LKS LOYALTY REWARD PROGRAM

 

All LKS customers get rewards for shopping with us!

 

Become an LKS member and get extra benefits

(early notification of offers, promotions, special events)

Every £1 spent         =    5 points

Become a member =    150 points

Follow us on            =    30 points

Follow us on            =    50 points

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100 points earned  =  £1 off

1000 points             =  10% off

Refer a friend discounts (see below)

Sign up for free by clicking on the login section (top right of the page)

LOYALTY PROGRAM FAQs

How do I join LKS Loyalty Program?

You can join for free by clicking the 'login' section at the top of the website.

How does the loyalty program work?

For every £ 1 you spend on our website, you will automatically earn 5 points. Every 100 points earned will allow you to redeem £1 off your next purchase. You can earn extra points by becoming an LKS member, following us on Instagram, and following us on Twitter.

I'm already a member, will I earn points from my previous purchases?

Yes, points will be automatically added for your previous orders made from 1st March 2021.

Please note that if you have made orders with us, but have not logged into your account, these points may not appear in your account.

How do I check how many points I have earned and can redeem?

Check the blue rewards icon on the bottom left of your screen - it will show you how to earn points, how many points you have earned, how much you can redeem, points history, etc.

Points earned may take up to 24 hours to appear in your account.

How soon can I redeem my points?

As soon as you have enough points earned from your previous orders, you can redeem them on your next order.

Can I redeem my points for pre-orders and advance orders?

Yes! You can redeem your points as you wish as long as you have enough to earn discounts.

Please note that you cannot earn points for e-gift cards purchased.

What items can I redeem my points for?

Your discount will apply to all items purchased online. It cannot be used for delivery/postage fees.

Can I use more than one discount coupon for the same order?

Only one discount code may be used for each order.

Is there a minimum spend to earn points?

Yes, you must spend at least £15 to earn points.

How do I redeem my points?

Check the rewards icon on the bottom left of the screen - you will be given a unique code that you can use for your next order at checkout.

Can I transfer my points to my friend's or family member's account?

Please ​email us if you would like to do this and we will try our best to help if possible.

Can I choose how many points to redeem?

Yes, depending on how many points you have earned, you can redeem as many points as you like. The points used will be removed from your previous total and any new points earned will be added to your updated total.

Do points expire?

Your points will not expire whilst you have an account with us, but if your account has been inactive for more than 24 months since your last transaction, your account will be cancelled and all remaining points removed.

 

How do I refer a friend and what is the discount?

To refer a friend, write the full name of your friend in the 'add a note' section at checkout. Once your friend has placed an order with us, we will send you a one-off 10% off discount code to use in your next order online (this discount can only used for online purchases).

Can I refer more than one friend?

Yes! You can do the same as above, listing all your friends' names. The discount codes will be sent to you when your friends have placed orders with us (terms and conditions will apply).

What happens when I cancel an order?

The points earned on this order will be removed and amended on your rewards profile.

I used a discount code by accident, can I reverse this action?

If you have redeemed your points by accident, please email us within 24 hours of making the order so that we can re-allocate these points.

If we receive your email 24 hours after making the order, then sadly we will not be able to re-allocate the redeemed points. 

SUBSCRIPTION & MEMBERSHIP FAQs

I have subscribed to you. What emails will I receive?

We email our members and subscribers a monthly newsletter with updates and latest promotions. On rare occasions, we will send more than one email a month if we have exciting news to share! You may also receive emails regarding your membership status where applicable.

Can I unsubscribe?

Yes you can do this anytime. Please log in to your account and select My Subscriptions to unsubscribe.

Can I cancel my membership?

Yes, you can do this anytime.

Please email us at info@londonkpopstreet.co.uk informing us that you would like to close your account.

When you close your account, all points earned will be removed and cannot be transferred to any other account.

 

 

Please note that London Kpop Street Ltd reserves the right to remove earned points from any account, as well as prevent from opening, suspend, and/or remove from the Loyalty Program any member for any reason, including suspected re-sellers and/or wholesalers, or in the event of suspected fraud, abuse, or misuse of the program.