We are committed to the protection of your data and providing you with a safe and secure browsing and shopping experience. We recognise the importance of privacy and only collect and store necessary data, securely, with your permission, to provide you with excellent customer service.
We are compliant with General Data Protection Regulation (GDPR, 25 May 2018) and the Data Protection Act (DPA, 2018), which provide a single regulation across the European Union (EU) when providing goods or services to EU citizens.
We encourage you to set strong passwords for your user/member account and avoid providing any sensitive personal information the disclosure of which could cause you substantial or irreparable harm.
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We do not keep unnecessary data and will not hold your data for longer than you give us permission to. If there is ever the very unlikely event of a breach of data we will inform you as soon as we are alerted of this.
We recommend that you avoid posting any personal information to any of the public areas on our website e.g. when leaving us a customer review, if you don’t want it to become publicly available.
You may request to access, receive a copy of, update, amend, delete, or limit the use of your personal information you have stored with us. Please send us an e-mail at firstname.lastname@example.org.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. When you sign up to our member area or to our newsletter/blog we will collect the information you provide. Your personal information will be used for the specific reasons stated above only. We are committed to accurately collecting and storing data you provide us.
Why do we collect personal information?
We collect such Non-personal and Personal Information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized
service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred
Non-personal Information, which we or our business partners may use to provide
and improve our respective services;
5. To comply with any applicable laws and regulations.
How do we store, use, share and disclose site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We will never knowingly share your data with any third parties without your consent.
How do we communicate with site visitors?
If you write to us in our ‘support chat’ we will reply in the dialogue box and/or by email if you have shared this information.
If you have provided your contact details to us, we may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreements, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Making purchases with Third Parties on our website:
Privacy of minors:
Our services are not intended for, nor do we knowingly collect personal information from, unsupervised minors under age 13. If you would like to contact us as a parent or guardian regarding information your child has provided us without your consent, please contact us at email@example.com. If you are under 13 and would like to use our services please ensure that you obtain permission from your parent/guardian and ask them to help you with using our services.
Cookies and other tracking tools
Please note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, may have their own policies regarding how they collect and store information. If you would like more information on these please contact us at firstname.lastname@example.org.
How can you withdraw your consent for or change the collection of your personal information?
If you do not want us to process your data anymore and would like us to remove all your details/account from our systems and databases, please contact us at email@example.com and we will do so as soon as we receive this email.
Do you have any further questions?
We want you to feel safe and secure while using our website and shopping with us. If you have any concerns or further questions not regarding the above, please contact us at firstname.lastname@example.org.
If you would like to: access, correct, amend or delete any personal information that we may have about you, kindly email us at email@example.com.